DELIVERY POLICY
We aim to process and package orders within two days of receipt of payment, subject to stock availability and excluding any pre-order items. Should you require more immediate delivery on any items please contact us and we shall do our utmost to accommodate you. If there is going to be a hiatus in postage due to Kate Curtis travelling this will be stated on this website and/or Kate’s Instagram account. Please note we deliver only textiles and cushions internationally.
UK DELIVERY
We use Royal Mail and Parcel Force for most of our deliveries.
Our standard delivery charge to UK Mainland addresses is £5.95 per order unless stipulated in the product description. Hand towels are delivered free of charge. Orders within the UK will usually arrive within 2-4 working days of being posted.
For large, fragile or particularly heavy items we employ the services of specialist independent couriers. Please get in touch with us to arrange a quotation before you make your purchase.
Alternatively collection can be scheduled free of charge from our premises in Oxfordshire. Please state if you will collect a produce on purchase and contact us to arrange collection within four weeks of purchase.
INTERNATIONAL DELIVERY
We value our international customers. We deliver only textiles, cushions and non-breakable items internationally. Regretfully we are unable to ship large, heavy or fragile items. If you are an international customer, please get in touch with us to discuss the cost of delivery before you make a purchase.
Please note our delivery costs do not include any locally applied taxes and charges that may be levied by countries outside of the UK. Any such costs are the responsibility of the buyer and will need to be paid to local customs on import. Please check before placing an order if you are unsure.
Please contact us at kate@katecurtisantiques.com to discuss requirements or shipping options.
RETURNS & REFUNDS
We take pride in our products and seek to maintain the highest quality standards in our business practice. Great care is taken when photographing and describing our products but due to the age of some items they may show imperfections. None of our vintage and antique items will come back into stock.
We very much hope that you are happy with your purchase. If for any reason you have a problem with a product or service, please contact us as soon as possible so that we can try to resolve the issue to your satisfaction. Please do not return an order to us without contacting us first.
Returns will be accepted for a full refund or exchange providing they are returned within seven days of receipt and are in original condition. After this period has expired, we are not able to offer a refund or exchange.
To return your product, please email us and we will provide you with address details for shipping. Please note that we are unable to refund any postage charges and will not be responsible for damage or loss to items during transit. We ask that you use registered post and retain proof of purchase. Once your return is received and inspected, and if the condition matches our requirements, a refund will be applied to your original method of payment.
CONTACT DETAILS
If you have any queries about your order, our products or services or require further information about our shipping rates, please contact us at kate@katecurtisantiques.com.
PACKAGING
Orders are packaged with care and consideration for the planet and all materials can be recycled, re-used or composted. Where possible we repurpose packaging that has been used for the delivery of goods. We try to observe best environmental practice when sourcing new packaging and purchase sustainable materials.
We always endeavour to package our orders well but if items are damaged in transit then please notify us within two days of receipt of goods and provide photographic evidence of damage.